189. Cancellation Policies: Protecting Yourself and Your Customers

Why This Matters

Cancellations happen:

• weather
• customer issues
• mechanical problems

What You Must Define

• cancellation window
• refund structure
• weather exceptions
• rescheduling options

Biggest Mistake

👉 being vague

Real Risk

Without policy:

• disputes escalate
• money gets held
• reviews suffer

Best Practice

• put it in writing
• keep it simple
• be consistent

Final Thought

A clear policy protects both sides.